ww999's Privacy Policy —
Your Information Is Safe with Us
This document provides a complete overview of how your personal information is collected, used, and kept secure on the ww999 platform.
Introduction & Scope
ww999 ("we", "us", "platform") operates a trusted online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use our website, create an account, or use any of our services, how that information is used, and what your rights are.
Scope of Application
This Policy applies to ww999's main website, its mobile-optimized version, and all associated subdomains.
Who It Applies To
This Policy applies to all registered users of ww999 as well as anyone who browses our site without registering.
Right to Update
We reserve the right to update this Policy as needed. A notice will be posted on the site before any changes take effect.
What Information We Collect
ww999 only collects information that is necessary to provide our services properly, keep your account secure, and meet legal obligations. We never collect information that is not needed.
1. Personal Identity Information
The following information is collected from you at the time of account registration:
- Full name (in Bengali or English)
- Date of birth (for age verification — to confirm 21+)
- Mobile number
- Email address
- National ID card or passport number (for identity verification)
2. Financial Information
The following information is required to process deposits and withdrawals:
- bKash, Nagad, or Rocket number
- Bank account details (for bank transfers)
- Transaction history (records of deposits and withdrawals)
- We do not collect or store full card numbers or PINs
3. Technical Information
Information collected automatically while you use the site:
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Time spent on the site and pages visited
- Referrer URL (where you came from)
4. Gaming Activity Information
To improve your gaming experience and ensure responsible gaming:
- List of games played and duration
- Bet amounts and frequency
- Win and loss history
- User preferences and settings
Purpose of Data Use
ww999 uses your information for specific, transparent purposes. We never sell your information to third parties or use it for unrelated purposes without your consent.
Main Areas of Use
- Account Management: Creating, verifying, and managing your account.
- Payment Processing: Completing secure transactions via bKash, Nagad, Rocket, and bank transfer.
- Customer Support: Resolving your issues via 24/7 live chat and email.
- Age Verification: Strictly preventing access by anyone under 21.
- Fraud Prevention: Detecting unusual activity to keep your account secure.
- Service Improvement: Analysing user experience to improve the platform.
- Responsible Gaming: Identifying patterns of excessive gaming and providing necessary support.
- Legal Compliance: Adhering to applicable laws and regulations.
Cookies & Tracking Technologies
ww999 uses cookies to improve your browsing experience and ensure the site functions properly. Cookies are small data files that your browser receives from our server.
Essential Cookies
Necessary for the site to function correctly. Stores login sessions and security tokens. These cannot be disabled.
Analytics Cookies
Used to understand how users interact with the site. Collects anonymous statistics to improve service quality.
Preference Cookies
Remembers your language preference, theme settings, and other personalised settings so you do not have to configure them each time you log in.
Security Cookies
Used to prevent fraud and cyber attacks. Helps detect unusual login attempts.
Data Sharing & Disclosure
ww999 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with trusted technology and payment partners who operate as part of our service. These partners may only process information according to our instructions and cannot use it independently. This includes:
- Payment gateway services (for coordination with bKash, Nagad, and Rocket networks)
- Cloud hosting and data storage providers
- Cybersecurity and fraud prevention services
- Customer support technology platforms
Legal Obligations
We may be legally required to disclose information in the following circumstances:
- Under a court order or a lawful request from a government authority
- In cooperation with law enforcement agencies investigating money laundering or fraud
- To protect the legal rights of us or other users
- To enforce our terms of service
Data Security Measures
ww999 uses industry-standard security technology to protect your information. Our security infrastructure is continuously reviewed and improved.
SSL Encryption
All data transmission on our site is protected by SSL/TLS encryption. This means all data passing between your browser and our server is encrypted and cannot be read by third parties.
Two-Factor Authentication
For sensitive account activities, particularly large withdrawals, we use an additional layer of verification. This protects your account from unauthorised access.
Secure Data Storage
Your personal and financial information is stored in encrypted databases. Passwords are kept in hashed form — even our technical staff cannot see your password.
Round-the-Clock Monitoring
Our security team monitors our systems 24/7. If unusual activity is detected, immediate action is taken and you are alerted if necessary.
Data Retention & Deletion
ww999 retains your information only as long as there is a legitimate purpose for doing so. Retention periods depend on the type of information and legal requirements.
Retention Period Policy
- Active account information: Retained for as long as the account remains active.
- Financial transaction records: Retained long-term in accordance with regulatory obligations.
- Logs and technical data: Automatically deleted after a set period.
- Closed account information: Securely deleted after fulfilling legal obligations.
- Marketing data: Deleted immediately upon withdrawal of your consent.
- Cookie data: Automatically deleted at the end of a session or upon expiry of the set period.
Your Rights & Choices
ww999 respects users' privacy rights. You have the following rights over your own information:
Right of Access
You have the right to know what information we hold about you and to receive a copy of it. Contact our support team to make this request.
Right to Rectification
If your information is incorrect or outdated, you can request that it be corrected. This can be done through your account settings or via the support team.
Right to Erasure
You can request that your account and your information be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing
In certain cases you can object to the processing of your information, particularly for marketing-related uses.
Right to Portability
You can request to receive your information in a structured, machine-readable format.
Right to Restriction
In certain circumstances you can request that the processing of your information be restricted, particularly when the accuracy of the information is in question.
Protection of Minors
ww999 is firmly committed to preventing access by anyone under the age of 21. This is not just a legal obligation — it is our ethical responsibility.
Minor Protection Policy
- Verification of date of birth at the time of registration is mandatory.
- In suspicious cases, additional identity documents are requested.
- No information is intentionally collected from individuals under the age of 21.
- If we find that someone registered by concealing their age, their account will be immediately closed.
- Any information related to minors, if collected by mistake, is deleted promptly.
Policy Changes and Updates
We may update this privacy policy from time to time due to changes in our services, new technology, or legal requirements.
Change Notification
When significant changes are made to this policy:
- A notice will be displayed on the main page of the site.
- Registered users will be informed about the changes via email.
- The "Last Updated" date on this page will change.
- Continued use of the platform after changes means acceptance of the new policy.
Privacy Contact Information
If you have any questions or concerns about the privacy policy, please contact our team directly.
Live Chat Support
Instant support in Bengali is available 24 hours a day, 7 days a week. Join the live chat directly for any privacy-related questions.
Our privacy team accepts your requests in both Bengali and English and is committed to resolving them as quickly as possible.